In the rare event that your order is built inaccurately or has a defect as defined by our cosmetic standard, Hockley Design will replace the furniture and correct the issue. Our furniture is built from solid wood and can have a distressed and reclaimed look.  Any characteristics of handmade furniture are not considered defects. Please see our cosmetic standards for more info. Hockley Design will also replace any items damaged in transit, as long as the damage is properly noted upon delivery per our instructions. Due to the high costs of manufacturing, packaging, and freight charges, we are unable to offer returns or refunds on orders for buyers remorse.