WE OFFER TWO DIFFERENT DELIVERY OPTIONS BASED ON YOUR LOCATION.

SOUTHERN ONTARIO WHITE GLOVE LOCAL DELIVERY 

If you live in Southern Ontario (South of Perry Sound), you're included in our Local Delivery option. Local delivery occurs approx. 8-12 weeks from your order date. The week before your scheduled delivery, our team will reach out to you with your exact delivery date for when you can expect our delivery team to arrive at your home with your furniture. We will also give you a call or send a text the day before your delivery to confirm a timeframe with you. Because your delivery date and time is scheduled based on the relative locations of the potential dozens of homes on the same schedule. Please be prepared to inspect and sign for your furniture upon delivery. All furniture that comes semi-assembled will be properly assembled and placed into location. Certain items, such as porch swings, book shelves, dressers and other items that need to be secured to the wall/ceiling will be the responsibility of the customer. Delivery does not include installation if needing to be mounted to any surfaces unless previously discussed with our team. It is your responsibility to ensure the furniture you order can fit through your threshold. Furniture cannot be refused upon delivery if it does not fit through an entryway.If you have any questions concerning deliveries, please call or email us.

CURBSIDE FREIGHT SHIPPING DETAILS: 

We offer curbside shipping across continental North America. Most furniture is shipped within approx. 10-12 weeks of ordering. You will be notified by our team as soon as your furniture leaves our shop. Furniture is typically in transit for 3 to 8 business days. Once the furniture arrives at the shipping terminal nearest to your home, you will be contacted by the freight company to schedule a delivery window. 

Please note that sometimes these delivery time windows can span over several hours, so please be prepared to accept your shipment at any point in the time window given. All 3rd party freight deliveries occur during normal business hours only.  If you are not able to accept your shipment within a reasonable amount of time (as defined by the freight company), the freight company may be required to charge storage fees. 

To save you money, your delivery will be curbside. This means you will need to bring the furniture inside your home, uncrate/unpack it, and assemble it (If your pieces come unassembled). Keep in mind that our solid hardwood furniture is often quite heavy and you will almost certainly need help to bring your custom furniture inside from the curb. If the length of your table exceeds 10 feet, please be prepared to help the delivery driver offload your shipment. 

It is your responsibility to inspect your new furniture thoroughly and completely for any damage BEFORE signing for the package(s). In the very rare event that your furniture does arrive damaged, please note any damage on the delivery slip before signing for your furniture. In the unlikely event that your furniture is damaged in transit by the 3rd party freight-liner, Hockley Design will ship you replacement furniture at no additional cost to you by filing a claim with the shipping company, but we can only do that if you've noted damage on the delivery slip before signing for the furniture. Once you sign the delivery slip, Hockley Design can assume no responsibility for damage found after delivery, so fully inspecting your furniture upon delivery is extremely important.

Please note: Furniture cannot be refused upon delivery if it does not fit through an entryway. It is your responsibility to ensure the furniture you order can fit in your home.

 

HOLDING & STORING YOUR FURNITURE

We will be reaching out to you before we start production on your custom furniture to confirm 1) the details of the order are correct and 2) you are ready to receive your custom furniture. This is your opportunity to delay production if you are not ready to receive your furniture. If we have received confirmation from you, and we finish your furniture and are ready to deliver it, we cannot hold or store your furniture under any circumstances.